Holiday Inn Express & Suites - Mason City, an IHG Hotel
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The property was superb. No problem. It’s just that I canceled and rescheduled within the free cancel time and I was still charged on my credit card. Trying to get ahold of someone to aid this 87 year old lady with this chore was very stressful. After writing about 5 notes on here asking for a refund, FIALLY someone phoned me. Helped me get the refund. I was told that since I was booking this reservation thru someone other than the hotel, it was not their problem. I should seek out whomever I was dealing with. I decided, never again, I will go straight to the hotel, no middle man involved.
Wallace
กรกฎาคม 2567
We really appreciated the cleanliness of the hotel and how friendly the staff was. We had positive interactions with the gentleman who checked us in. He was very kind and attentive.The breakfast selection was awesome.
Crystal
พฤศจิกายน 2567
Overall cleanliness- rooms, linens, common areas, hallway. Smells really good!
Garrett
สิงหาคม 2567
The property was very clean and the staff was very kind.
Tammy
พฤศจิกายน 2567
The breakfast was good. The bed was very comfortable and the shower was excellent.
Mary
กันยายน 2567
The hot breakfast had a variety of choices. The rooms were very clean and spacious. The staff was friendly and diligent. We will definitely come back again!
Ana
ธันวาคม 2567
We have stayed here when in the area for family events and have always found the rooms to be clean, the breakfast bar to be fantastic ( choices available and quality), and the staff to be very friendly. I do have one suggestion for an additional bench out front that is a nonsmoking area. Mornings with a cup of coffee in fresh air are relaxing.
Susan
กรกฎาคม 2565
The shampoo, conditioner and body wash attached to the wall in shower great. I’m very fussy when it comes to shampoo and conditioner and I really liked them. There was also hand soap and lotion in the bathroom. Bed was comfortable. We meet up with friends once a year and it is always a great time.
Kent
มีนาคม 2566
Loved the bedding and pillows, Other family member had a suite and I have to say I was also impressed.
Rebecca
สิงหาคม 2565
Very friendly, helpful staff. Clean. Quiet. Good breakfast.
Diane
พฤษภาคม 2567
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